Privacy Policy

1. Introduction

Crypto Fish (shall be referred to as "us", "we" or "Company") respects the privacy of our users (each, "you" or "User") and is committed to protecting the privacy of Users who access, visit, use or engage with our website or any other online services we provide (collectively: the "Services").

This Privacy Policy has been prepared to outline our practices with respect to the collection, usage and disclosure of your information when you use the Services.

In order to make informed decisions about the usage of our site, we encourage you to read the Privacy Policy thoroughly. Usage of the Services implies that you are in agreement with the terms of this Privacy Policy and your continued use of the Services constitutes your ongoing agreement to the Privacy Policy.

The Privacy Policy is a part of the Terms of Use and is incorporated therein by reference.

Herein, you will read about, among other things:

  • The type of information we collect
  • Our usage of the information
  • With whom we share the information and for what purpose
  • International transfer
  • Your privacy rights
  • Length of time that we retain the information
  • How we protect your information
  • Marketing
  • Minors
  • How to contact us

Herein, “Personal Information” means information that we directly associate with a specific person or entity, which may include without limitations, name, addresses, telephone numbers, email address, payment information, unique device ID (the “UDID”), device location, IP address, Website usage date, etc.

Herein, the terms “You” and “Your” refer to you, the person accessing the Website and which by doing so, accepts this Privacy Policy. Any further usage of the above terminology or other words in the singular, plural, capitalization are taken as interchangeable and therefore as referring to the same.

2. The type of information we collect

The Company may collect two types of data and information from our Users; Non-personal Information and Personal Information.

Non-personal Information: Un-identified and non-identifiable information pertaining to you, which may be made available or gathered via your use of the Services ("Non-personal Information"). The company has no awareness of the identity from which the Non-personal Information is collected. Non-personal Information which is collected may include your aggregated usage information and technical information transmitted by your devices, including certain software and hardware information about your device (e.g., the device you use, the browser type and your device’s operating system, any language preferences, times of access and the website's domain name from which you linked to the Services, etc.), in order to enhance the functionality of the Services. Furthermore, the Company may also collect information about your activity on the Services (e.g., clicks, actions, online browsing, etc.).

Personal Information: Consist of individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual ("Personal Information"). Such information may include:

  • Account Information: Upon sign-up and registration to the Services, you will be asked to provide us certain details about yourself. You may register to the Services directly through our website.​
    • Registering through our website: Upon registering to the Services through our website, we may collect from you the following information: full name, email address, phone number, full home address (country, state/province, zip or postal code, city, street, house number), gender, date of birth, ID information (issuing country, number, expiry date, etc.), images of identification documents, images of proof-of-residence (utility bills, bank/credit card statements, government-issued letters), images of yourself (selfie photos), along with information required for our compliance with regulatory Know Your Customer requirements (e.g., contents of KYC Questionnaire and Service Applicant Declaration Form [estimated amount of intended activity, purpose of buying virtual currency, source of the funds used to buy virtual currency, employment status, profession and job title or position, field of activity of employing company or own business, name of employing company or own business, URL to the website of employing company or own business, signature sample, ultimate beneficiary of purchased virtual currency], etc.), as well as any other information that you agreed to share with the Company.
  • Information Provided Voluntarily: The Company may collect information which you provide to us voluntarily. For instance, should you share additional information about yourself through your use of the Services. The Company may also collect any feedback, suggestions, complaints and reports which are sent to us by you. We also give notice that we may also collect complaints about you from other Users, which may also include your Personal Information.
  • Communication Information: The Company may collect information from your communications with us. For example, when you communicate with us, or respond to communications from us, via email, chat, audio or video calls.
  • Device Information: The Company may collect Personal Information from your device. Such information may include geolocation data, IP address, unique identifiers, as well as other information which relates to your activity through the Services.

To eliminate any doubt, in the event that we combine Personal Information with Non-personal Information, the combined information will be treated as Personal Information as long as it remains combined.

3. Our usage of the information

The Company uses and shares Personal Information in the manners described herein. In addition to the purposes listed above, the information we collect, which may include your Personal Information, is used for the following purposes:

  • To establish and set up your account and to provide the Services;
  • For identification and authentication of your access to certain features of the Services;
  • For authentication of your identity for the purpose of compliance with regulatory Know Your Customer requirements;
  • For communicating with you and for keeping you informed of any new information or updates;
  • To market our website and the Services;
  • To conduct research or analysis with the purpose of improving and customizing the Services to your needs and interests;
  • For supporting and troubleshooting the Services and for responding to your queries;
  • For investigating and resolving any disputes in connection with your use of the Services;
  • For the detection and prevention of fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Services; and
  • For investigating any violations and enforcement of our policies, and as required by law, regulation or other governmental authority, or to comply with a subpoena or similar legal process or respond to a government request.

4. With whom we share the information and for what purpose

The Company does not rent, sell, or share your Personal Information with third-parties except as described in this Privacy Policy.

The Company may share Personal Information with the following recipients: (i) our subsidiaries; (ii) affiliated companies; (iii) subcontractors and other third-party service providers; (iv) auditors or advisers of our business processes; (v) joint venture partners; and (vi) any potential purchasers or investors in the Company.

In addition to the purposes listed in this Privacy Policy, the Company may share Personal Information with our recipients for any of the following purposes: (i) the storage or processing of Personal Information on our behalf (e.g., cloud computing service providers); (ii) processing such information to assist us with our business operations; (iii) conducting research, technical diagnostics, personalization and analytics; and (iv) communicating promotional and informational materials, in accordance with our marketing policy (see below under "Marketing").

The Company may also disclose Personal Information, or any information you submitted via the Services if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies, including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our affiliates, our Users, yourself or any third-party; (vi) for the purpose of collaborating with law enforcement agencies; and (vii) in case we find it necessary in order to enforce intellectual property or other legal rights.

5. Third-party collection of information

Our policy solely addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties via the Services (e.g., by clicking on a link to any other website or location) or via other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them.

You hereby acknowledge that the Company is not responsible for the products, services, or descriptions of products or services that you receive from any third-party sites or to the content or privacy practices of those sites, and that this Privacy Policy does not apply to any such third-party products and services. You are knowingly and voluntarily assuming all risks of using third-party sites to purchase products and services. You agree that we shall have no liability whatsoever with respect to such third-party sites and your usage of them.

6. International transfer

Since the Company operates globally, it may be necessary to transfer data, including Personal Information, to countries outside the European Union. The data protection and other laws of these countries may not be as comprehensive as those present in the European Union − in any such instances we will take reasonable steps to ensure that a similar level of protection is given to Personal Information, including through adequate contractual measures. You hereby consent to the transfer of Personal Information to countries outside the European Union./p>

7. Your privacy rights

We respect your rights to privacy and therefore you can contact us at any time and request: (i) to access, delete, change or update any Personal Information relating to you (for example, if you believe that your Personal Information is incorrect, you may ask to have it corrected or deleted); or (ii) that the Company ceases any further usage of your Personal Information (for example, you may ask that we stop using or sharing your Personal Information with third-parties) or that we remove your Personal Information (subject to any other legal obligation that may require us to keep the information).

If you wish to raise a complaint on how we have handled your Personal Information, please contact us directly at

8. Length of time that we retain the information

The Company retains the information we collect for as long as it is needed to provide the Services (including aspects of risk management) and to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements (unless we are instructed otherwise).

At its sole discretion, the Company may rectify, replenish, or remove incomplete or inaccurate information at any time and at our own discretion.

9. How we protect your information

We take great care implementing and maintaining the security of the Services and your information. We seek to continuously employ industry standard procedures and policies to ensure the safety and integrity of your information and prevent any unauthorized use of any such information. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse the Services, and the Company makes no warranty, express, implied, or otherwise, that we will manage to prevent such access.

If you feel that your privacy has been treated in discordance with our policy, or if any person attempted to abuse the Services or acted in an inappropriate manner, please contact us directly at

10. Marketing

Your Personal Information, such as your full name, email address, etc., may be used by us, or by our third-party subcontractors to provide you with promotional materials, concerning our Services.

Out of respect to your right to privacy, within such marketing materials, we provide you with the means to decline receiving further marketing offers from us. In addition, and at any time, you may request to unsubscribe and discontinue receiving marketing offers by sending us a blank message with the word "remove" to

Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications.

11. Corporate transaction

The Company may share information, including Personal Information, in the event of a corporate transaction (e.g., the sale of a substantial part of our business, a merger, a consolidation of assets, the sale of an asset, or transfer in the operation thereof) of the Company. In the event of the above, the acquiring company or transferee will assume the rights and obligations as described in this Privacy Policy.

12. Minors

The Services are not designated for provision to any individuals under the age of 18. If you are under 18 years old, you should not use or attempt to use the Services or provide any Personal Information to us.

We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that an individual under the age of 18 has shared any of their information, we will discard such information. If you have any reason to believe that a minor has shared any information with us, please contact us directly at

13. Updates or amendments to the Privacy Policy

The Company may revise this Privacy Policy from time to time, at its sole discretion, and the most current version will always be posted on our website (as reflected in the "Last Revised" heading). In the event of any material change to the Privacy Policy, we may further notify you through the Services or via email. We encourage you to review this Privacy Policy regularly for any changes.

Your continued use of the Services, following the notification of such amendments, constitutes your acknowledgement and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

14. How to contact us

If you have any general questions regarding the Services or the information that we collect about you and how we use it, please contact us at

15. Information about us

The details of Crypto Fish are as follows:

160 City Road, London, England, Great Britain